During a Telephone Consultation, a customer asked me for my personal contact information. Should I give it to them?

We strongly recommend that you avoid giving your personal contact information to our customers. You are under no obligation to provide this kind of information to them, and they are prohibited from soliciting your personal contact information by their agreements with Maven. If you receive a request like this, you should politely decline it.

Please remember that the protections that apply to you as a Maven participant (confidentiality, payment terms, dispute resolution, etc.) only apply when you are conducting business with Maven customers via Maven’s platform. You will not be compensated by Maven for interactions with customers that take place outside of Maven’s platform. For example, if you give a customer your phone number and they then call you directly for a Follow-up Consultation, you will receive no credit or compensation from Maven for the follow-up discussion.

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