How do I know that the person I’m talking to is who they say they are? What kind of identity verification do you perform?

All Mavens in the United States who participate in Telephone Consultations must have their identities verified by our partner IDology prior to speaking with a customer. Unverified Mavens may receive invitations to consult, but they must complete ID Verification prior to accepting an invitation. The verification process is conducted electronically and takes only a few minutes. Mavens are only required to do this once; after they have been verified the first time, they do not need to repeat the process again in the future.

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